Question 1

What is StashAway Reserve?

Accepted Answer

StashAway Reserve is a private wealth management offering. With Reserve, clients can choose from a wide range of wealth advisory services and access private investments.&nbsp;

Question 2

How do I become a Reserve client?

Accepted Answer

To become a Reserve client, you have to invest $100,000 USD with StashAway. This amount can be in any of StashAway’s portfolios.

Question 3

What if the value of my portfolio drops below the required minimum?

Accepted Answer

We’ll remind you to invest more in order to meet the required minimum of $100,000 USD. Note that the required minimum refers to the higher amount of either net deposits or total assets (value of portfolio).

Net Deposits (USD)	Total Assets (USD) (Value of Portfolio)	Meets Required Minimum?
$100,000 USD	$80,000 USD	Yes
$80,000	$100,000	Yes
$80,000	$90,000	No

For example, if you have deposited $100,000 USD with StashAway, but your total assets drop to $80,000 USD due to market fluctuations, we would still refer to the higher amount, which is your net deposits.

Similarly, if you have deposited $80,000 USD, but your total assets have grown to $100,000 USD, we would refer to the higher amount, which is your total assets (value of portfolio).

Question 4

What wealth advisory services do Reserve clients get?

Accepted Answer

Once you become a Reserve client, you’ll be assigned a Wealth Advisor whom you can reach out at any time via Whatsapp, email or phone.
Additionally, you get dedicated consultations with your Wealth Advisor.
Wealth discovery session - we’ll get to know you and your financial picture so that we can come up with the right next steps.
In this 1-hour chat, we’ll discuss:
Your current financial situation - including income, savings, investments, and other components that make up your financial picture
Your short-term and long-term financial goals and objectives
Any preferences or hopes you have for your investments
Risk profile assessment
And anything else that you think might be relevant
A holistic financial planning session - we'll build and create a financial plan over two sessions.
What we’ll go over in your 6-month review:&nbsp;
Your portfolio’s performance
Any changes that came up recently that could impact your portfolio strategy
The progress you’ve made towards your goal(s)
Any additional opportunities for your portfolio

Question 5

How often can I meet my Wealth Advisor?

Accepted Answer

You can meet your Wealth Advisor as often as you need to. Your Wealth Advisor can also offer more in-depth sessions once or twice a year. For example, financial planning sessions happen on a yearly basis, and portfolio reviews happen twice a year.

Question 6

What are the fees for StashAway Reserve?

Accepted Answer

We don't charge any fees for clients to qualify for StashAway Reserve or to gain access to a Wealth Advisor. You are required to maintain a minimum of $100,000 USD investment with StashAway.

The fee model for each of our investment portfolios comes with no hidden charges and no upfront fees. You can refer to https://www.stashaway.ae/pricing for fee details regarding all non-private market products. For an overview of fees for private market investments, simply contact your Wealth Advisor.

Question 7

What is Private Investment?

Accepted Answer

Private investments are only available for Professional Clients. Find out whether you’re eligible to become a PC with us. For details, please reach out to your Wealth Advisor. Private investments refer to investments made in privately held companies or assets that are not publicly traded on stock exchanges. These investments involve the purchase of equity or ownership stakes in businesses that are not available for trading on the open market. Private investments can take various forms, including venture capital, private equity, real estate, private credit, private placement and angel investing etc. Private investments offer the opportunity for higher returns compared to public investments. However, private investments also come with higher risks, longer investment horizons, and less liquidity compared to publicly traded securities.

Question 8

What kind of Private Investments does StashAway Reserve offer?

Accepted Answer

Private investments are only available for Professional Clients. Find out whether you’re eligible to become a PC with us. As a Professional Client, you gain access to the opportunity to invest in StashAway’s Private Credit portfolio. Plus, you will be the first to know when additional private market investment opportunities become available. For details, please reach out to your Wealth Advisor.

Question 9

What happens to my Private Investments if StashAway gets acquired, goes public, or closes?

Accepted Answer

If StashAway gets acquired, goes public, or closes, nothing happens to your investments. Citibank serves as a custodian of funds, where your funds are completely segregated from StashAway’s company account. In addition, you will authorise Asia Wealth Platform Pte. Limited. (the parent company of StashAway) to appoint Pacific Trustees (licensed by the Monetary Authority of Singapore) as a bare trustee to hold the shares held in companies or the units of the underlying fund(s) on your behalf. The trustee will continue to safeguard them if the situation were to arise.

Question 10

Where are my funds held?

Accepted Answer

We keep the funds for Private Market Investments in a separate trust account at Citibank. Citibank serves as a custodian of funds, where your Private Market Investment funds are completely segregated from StashAway’s company account.

Question 11

Are investments into Private Investments taxable?

Accepted Answer

Any profits you make from Private Investments would be considered capital gains belonging to you. Therefore, all tax consequences, reporting requirements and payment obligations are your responsibilities.
You are advised to seek personal advice from a professional third party with respect to the tax implications of investing in Private Investments.

Question 12

What does it mean to be a Professional Client?

Accepted Answer

A Professional Client ("PC") may generally have access to a wider range of financial products and services. Some financial institutions may not offer certain products and services to persons who are non-PC. Under section 2 of the Conduct of Business Module Rulebook of the Dubai Financial Services Authority (the "DFSA"), you may be categorised as a Professional Client (“PC”). A PC may generally have access to a wider range of financial products and services. To be eligible to be treated as a PC, you must first meet eligibility criteria (please refer to "How do I qualify for PC Status?" ) and you must opt in to be treated as a PC. If you opt in to be treated as a PC, you are regarded as having consented to and understood the following: I represent, warrant and undertake that I am a "Professional Client" ("PC") as defined under the DFSA Conduct of Business Module Rulebook, Section 2. I agree to provide the relevant supporting documents and all supporting information and documents I have or will provide are true, accurate, complete and authentic. This representation shall be deemed repeated upon every transaction and dealings with StashAway in relation to my account. I understand what it means to be a PC and the consequences of choosing to opt in. In particular, I acknowledge that choosing to be a PC, this may reduce certain regulatory safeguards applicable to me so long as StashAway has not received a withdrawal of consent from me. I have read and understand the general warning and regulatory safeguards applicable to me, as discussed in the PC FAQs. Having considered the consequences, I choose to opt-in and provide my consent to be treated as a PC as defined in the PC FAQs in relation to my account, transactions and dealings with StashAway. I am aware that I can withdraw my consent at any point in time and choose not to continue to be treated as a PC. I acknowledge that I have read and understood the consequences of withdrawing my consent. I confirm that although StashAway may draw my attention to investment opportunities and provide me with market information, opinions or recommendations, I understand that such advice may be given in isolation and may not always take into account the asset allocation of my portfolio. I agree and acknowledge that all decisions whether or not to invest and/or to enter into transactions will be made on my own. I will be making decisions on whether or not to invest and/or to enter into any transactions on my own behalf and/or StashAway will only facilitate the entering into such transactions upon receiving my instructions. I undertake to notify StashAway immediately of any subsequent change to my financial situation which affects my eligibility to be considered as a PC. I am aware that StashAway will not be required to provide me with any contract notes, statements of account or receipts under the DFSA Rules, on a monthly basis, when my PC status is in effect where such would otherwise be required, unless I instruct StashAway to do so. Although StashAway has no regulatory duty to provide me with the above-mentioned information, StashAway will continue to send me the statements of account until further notice and to provide me with other information upon request.

Question 13

How do I qualify for Professional Client status?

Accepted Answer

As an individual investor, you can only qualify as a Professional Client if you meet the following criteria: Have ‘net’ assets of at least $1 million; AND Are currently, or have been, over the last two years, an employee in a relevant professional position of a regulated financial institution; Or, Appear, on reasonable grounds, to have sufficient experience and understanding of relevant financial markets, products or transactions and any associated risks. Please note: the asset test is based on your net assets, deducting any mortgages or other charges held over the property from the value of the assets. When calculating your net assets, we must exclude the value of the primary residence, if you own it, unless you own more than one home; and, the assets can be directly held by you through legal ownership, or indirectly by beneficial ownership (for example, if you’re a beneficiary in a trust). Due to regulatory requirements, we would need to obtain sufficient evidence on your status as a PC. How to Apply for Professional Client Status on StashAway (Verified Accounts) Open your StashAway app. Access the menu: In the upper left corner of the app, you'll see three horizontal lines. Tap on this icon to open the main menu. Select "Professional Clients": Scroll to the bottom of the menu and tap on the "Professional Clients" option. Answer the questions: Carefully read each question and provide accurate information. Confirm your application: Acknowledge that you understand the application by checking the appropriate box or following the app's instructions. Upload your documents: Have digital copies of your investment asset documents ready (e.g., brokerage statements, portfolio summaries). Follow the app's prompts to upload them securely. Wait for verification: The review process typically takes 1-3 business days. You'll receive an email once your status is confirmed. Explore private investments: After verification, you'll unlock access to private investment options within your StashAway portfolio.

Question 14

Can you withdraw your consent to be treated as a Professional Investor after you have signed the Opt-In Form, and what are the consequences?

Accepted Answer

Yes, you can withdraw your consent to be recognised as a PC with us at any time.&nbsp;&nbsp;
You can do this by filling in the Opt-In Withdrawal Form and sending it to support@stashaway.ae. It may take up to 7 business days for us to process your request.&nbsp; For the avoidance of doubt, the Opt-In Withdrawal Effective Date will be the date when your Opt-In Withdrawal Form is being processed by us.
In the event that you withdraw your consent, StashAway will not be able to treat you as a PC with effect from the Opt-In Withdrawal Effective Date. Generally, non-PCs may have access to a limited range of financial products and services as compared to those available to a PC. Some of our products and services may not be available to persons who are non-PC.&nbsp;
However, subject to any other rights that StashAway may have under the applicable terms and conditions governing your account, investments, holdings, and/or dealings prior to the Opt-In Withdrawal Effective Date will not be affected solely by virtue of you withdrawing your consent from being treated as a PC. You will still be able to hold on to your existing investments. However, if you would like to, make new subscriptions, receive information or advice on new PC-only products, or switch out existing PC-only investments on or after the Opt-In Withdrawal Effective Date, we will not be able to accept such requests or transactions.
StashAway shall not be liable to you under any circumstances for any losses that you may suffer as a result of you opting out from being treated as an PC.

Question 15

Is there a difference between being a Professional Client and a Reserve client?

Accepted Answer

Becoming a Professional Client is not a prerequisite for becoming a Reserve client and thereby getting access to Reserve’s wealth advisory services. Personalised wealth advisory, comprehensive financial planning, and portfolio review sessions are available to all Reserve clients.
However, you have to become a Professional Client to gain access to Reserve’s private investment offerings.

Question 16

What happens to my private investments if I lose my Professional Client status?

Accepted Answer

If you no longer qualify as a Professional Client, you will lose the ability to add funds to your private market investments. However, your existing investments will remain active, and you will be able to access them, as well as discuss them with your Wealth Advisor.

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